I am in India, and one conversation that I notice is the aspiration to grow beyond the Back Office. More specifically, I am in Bangalore as I write this, the city which indeed built itself being the global back office, and one could perhaps both see the idealistic and pragmatic logic why India should grow beyond the back office.
The idealist rationale is about capturing a greater portion of the value that is created, as evident in the aspirations of the start-up networks here in Bangalore. These new entrepreneurs, unlike the generation before them, are not content building Development Centres, which will do the jobs of the Western clients. One hears conversations about building software applications that will potentially change the way things are done, here in India but also abroad. The confidence deficit that defined the Indian businesses in previous decades seemed to have lifted, and the talk of taking on the established global brands and players have started in all earnestness.
The pragmatic side of growth beyond Back Office is well understood by established businesses and policy-makers, for two different, perhaps opposite, reasons. As the established businesses compete globally - some of them rather reluctantly as their home turf gets exposed to global competition, and others with more strategic intent - they see that the rising cost structures in India, an inescapable result of globalisation that drives equalisation of input costs over time, erode their cost competitiveness. Like China wanting to move from Made in China to Designed in China, they want to move up the value chain as an essential survival strategy. These companies see the rising incomes and consumer sophistication in India driving them into world class products and practices, and want to leverage this home-grown capability, often acquired through partnership with global players eager to enter India, in the global market eventually.
On the other hand, politicians are driven not by rising costs - they see rising lifestyle and ascendant asset costs as good things - or by scarcity of skilled manpower. Rather, they are concerned about the abundance of manpower, that 10 million people will look for non-farm employment every year, and believe service industries can not create adequate number of opportunities that will be required to gainfully employ this huge number. Their plan is not necessarily to move up the value chain, but rather move horizontally into manufacturing and infrastructure development, activities which, in theory, create more jobs than Back Offices.
Whether this is about an entrepreneurial wave, efforts to move up the value chain on the back of domestic demand, or a more simple-minded pursuit of expansion of economic activity, the resulting consensus is the need to move beyond the Back Office economy that India has distinguished itself to be. However, India has been a Back Office economy for much longer than one could remember. This is certainly not a recent phenomenon ushered in by globalisation and Internet, but rather a trend going back a century and half, when India lost its manufacturing prowess (which made India interesting to Western traders in the early modern era, and gave it a significant share of World GDP) and was bequeathed with an education system designed to create a conforming Middle Class. India produced the officials, lawyers, accountants, doctors and engineers which serviced the British Raj all over the world, effectively being the workhorse of the most successful imperial administration in History.
While the political and economic structure may have evolved in India, the social attitudes and the educational approach of the Indian middle class remained firmly rooted in this past. This, indeed, creates enormous difficulties for any effort to move beyond the Back Office - the entrepreneurial ambitions, the big company strategy or the Government rhetoric can not really shake up the deeply held preference for a clerkship as the meaning and purpose of education! And, yet, the dead-end, the broken reality of middle class life, is only too apparent to all concerned, just that not many are ready to accept the changing nature of reality.
So, in the end, it is - education, education, education! Einstein reportedly said that the greatest form of stupidity is to do the same thing again and again and expect different results. Moving beyond back offices need, therefore, to start at the root - in the classroom! And, we have learned the sobering lesson from our Colonial masters - one can change a nation, including its politics and economy, by changing how its children are educated.
Popular posts from this blog
A friend has recently forwarded me a quote from Lord Macaulay's speech in the British Parliament on 2nd February 1835. I reproduce the quote below: "I have traveled across the length and breadth of India and I have not seen one person who is a beggar, who is a thief. Such wealth I have seen in this country, such high moral values, people of such calibre, that I do not think we would ever conquer this country, unless we break the very backbone of this nation, which is her spiritual and cultural heritage, and, therefore, I propose that we replace her old and ancient education system, her culture, for if the Indians think that all that is foreign and English is good and greater than their own, they will lose their self-esteem, their native self-culture and they will become what we want them, a truly dominated nation." The email requested me to forward me to every indian I know. I was tempted, but there were two oddities about this quote. First, the language, which
Nations are ideas. We try to fashion them as territories. But how can a river, a mountain ridge or sometimes an imaginary line in the middle of a field can explain the wide division in the lives, thoughts and futures of the people who live on different sides? Nations are not the people too. Indeed, people build nations and become its body. But the soul of the nation is an idea: People come together on an idea to build a nation. While that's what a modern nation is - an idea - and that way exceptionalism is not an American exception, very few nations are as completely defined by an idea as Pakistan. There was hardly any political, geographic or military rationale of Pakistan other than the idea of an Islamic homeland in South Asia. [In that way, the ideological brother of Pakistan in the family of nations is Israel] This, abated by the short term political calculations of some backroom colonialists, created a modern state which must be solely sustained on that singular idea. Religi
This post is a reaction to Aatish Taseer's evocative obituary of secular India in the Atlantic ( read here ). While I agree with it mostly - and share the reservations about the direction and the future of India - I differ with the author on one key aspect: I do not agree with his portrayal of a resurgent Bharat eating up a secular India. In fact, I believe while Mr Taseer regrets the Indian elite's loss of connection with the realities of day to day life of the country, his very presentation of Bharat and India as oppositional entities stems from that incomprehension. While I understand that he is only using these categories as RSS uses them - to effectively other the English-speaking elites and non-Hindus - I believe it is a mistake to describe the profound changes in contemporary India as the ascendance of Bharat. I grew up in Bharat. I never learnt English until late in life, when I started working. My growing-up world was one of small-town India, vernacu
Today, Helen Goddard, 26, a highly popular music teacher of a City School for Girls, has been sentenced to 15 months in prison. Her crime was to carry out a year long lesbian affair with one of her pupils, who appeared in the court and admitted that the affair was consensual and it was she who pressured Helen into the affair. For Helen, a bright musician and a devout Chistian, this is an extraordinary lapse of judgement. Also, she was teaching in the £13,000 private girls only school in London. She was surely aware what the consequences of her action will be. The fact that she still could not stop herself tells us that lovers do not always act rationally, something we always knew. There is more in this affair than personal tragedies. For a start, this has all the dramatic elements: a bright, beautiful teacher more in Julia Roberts mould [as in Mona Lisa Smile], a stiff upper lip school [not unlike Wellesley] and a story like Notes On A Scandal with an added twist. Indeed, Helen was gui
Introduction : The Business of Gift Giving Business gift giving has always been common and contentious at the same time. Business gifts are usually seen as an ‘advertising, sales promotion and marketing communication medium’ (Cooper et al , 1991). Arunthanes et al (1994) points out that such gifting is practised usually for three reasons: (a) in appreciation for past client relationships, placing a new order, referrals to other clients, etc.; (b) in the hopes of creating a positive, first impression which might help to establish an initial business relationship; and (c) giving may be perceived as a quid Pro quo (i.e. returning a favour or expecting a favour in return for something). The practitioners of gift-giving generally argue that doing business is often an aggregation of personal interactions and relationships, and gift-giving should be seen as a natural way of maintaining and enhancing these relationships. ‘Business gifts, especially one given in the course of the festive s
In most societies today, making profits are accepted as moral, if not especially praiseworthy. This was not as obvious as it appears today – people used to be embarrassed about making a profit not so long ago. Crazy as it seems today, it is worth thinking why it was so. Profits, as economists will put it, is the reward for risk-taking, for putting a business enterprise together in the pursuit of an objective. In this definition, remember, profits are not what it is commonly understood to be – the gross middle-line towards the bottom – but a figure net of entrepreneur’s earning [wages for his labour], dividends and interests on borrowed capital, and provisions for building and other physical assets [a sort of rent, offsetting what these assets could have earned if leased out]. This pure profit – surplus – accrues to a business as a reward to its organisation, for the act of entrepreneurship itself. Economists were divided on how this surplus comes about. The conventional wisdom was, as
Introduction Erna Petri née Kürbs, a farmer’s daughter from Herressen in Thuringia, arrived in Ukraine with her three year old son to join her husband Horst in June 1942. Horst, an SS leader inspired by Nazi ideologue Dr Richard Walter Darré, settled in the plantation of Grzenda, just outside today’s Lviv, to become a German Gentleman-Farmer. Erna saw Horst beating and abusing the workers in the plantation within two days of arriving there, which was, as Horst explained, necessary for establishing authority. Erna joined in enthusiastically, settling into a combination of roles of ‘plantation mistress, prairie Madonna in apron-covered dress lording over slave labourers, infant-carrying, gun-wielding Hausfrau.’  However, there were clear rules in the plantation, and Erna was very much expected to play the woman’s role of being a Cake-and-Coffee hostess. When four Jews were caught in the estate while trying to escape from a transport to a death camp, Horst told Erna and her female
Introduction: Hastings in the history of Indian Education Whether or not one includes Warren Hastings in the history of Education in India is a matter of perspective. If writing the history of education means writing the history of schools, the impact of Hastings' administration would be quite limited. If anything, the rapid implosion of local rulers in Eastern, Southern and Northern India during Hastings' tenure had meant a bleak period for the indigenous education system, as patronage and funds would have dwindled away for many of them. The Company administration really concerned itself with the schooling of the natives only after 1813, as Nurullah and Naik rightly pointed out ( see my earlier post ) and one can legitimately start the story at this point. However, if history of Education in India is to encompass the transformation of Indian Scholarship, on which foundation the new, colonial, system of Education would be built, the story must start with Warren Hast
A lot of conversations about Kolkata is about its past; I want to talk about its future. Most conversations about Kolkata is about its decline - its golden moments and how times changed; I want to talk about its rise, how its best may lie ahead and how we can change the times. In place of pessimism, I seek optimism; instead of inertia, I am looking for imagination. It is not about catching up, I am arguing; it is about making a new path altogether. It had, indeed it had, a glorious past: One of the first Asian cities to reach a million population, the Capital of British India, the cradle of an Enlightened Age and a new politics of Cosmopolitanism. And, it had stumbled - losing the hinterland that supplied its Jute factories, overwhelmed by the refugees that came after the partition, devoid of its professional class who chose to emigrate - the City's commercial and professional culture evaporated in a generation, and it transformed into a corrupt and inefficien
Buzzwords have disadvantages. Right now, experiential learning is one, and that means we put the label on everything and it stops to mean anything. Also, this means reasonable conversation about experiential learning becomes difficult - at times such as this, either you preach experiential learning or you are traditional, antiquarian and hopelessly out of touch. But, overlooking the limitations of experiential learning can cause big problems. Experiential Learning does many things - putting practice at the heart of learning is an important paradigm shift - but not everything, and it is important to be aware what it does not do. Usually, we equate the terms Project-based Learning (the method) with Experiential Learning (the idea) and Learning from Experience (the ideal), treating them as one and the same and using the terms interchangeably. Any talk about distinctive meaning of these terms is usually seen as pedantic, but really represent very different ideas about education.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.